Trade South Distributors – Refund & Return Policy
This Refund & Return Policy applies to purchases made from Trade South Distributors,
operated by TRADESOUTH DISTRIBUTORS (PTY) LTD
(Registration No: 2019 / 598354 / 07), a registered South African private company.
Business & Return Address
26 Eagle Road, Queensburgh, Durban,
KwaZulu-Natal, 4093, South Africa.
Return Window
If you are not satisfied with your purchase, you may request a return, exchange, or refund within 14 days of receiving your order.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
-
The product must be unused, in its original condition, and in original packaging
-
Proof of purchase (invoice or order number) is required
-
Customers must contact our support team before returning any item so that return instructions can be provided
Non-Returnable Items
The following items are not eligible for return:
-
Consumable goods
-
Clearance or sale items
-
Items damaged due to misuse, negligence, or improper handling
Refund Processing
Once a returned item is received:
-
The item will be inspected within 3–5 business days
-
You will be notified by email once your return has been processed
If eligible:
-
Refunds are processed within 7–10 business days
-
Refunds are issued to the original payment method
Incorrect or Damaged Items
If your order arrives damaged or incorrect:
-
Please contact us within 48 hours of delivery
-
Provide clear photos of the product and packaging
-
A replacement or refund will be arranged at no additional cost
Return Shipping Costs
-
Customers are responsible for return shipping costs, unless the item is defective or incorrect
Service Area
This return policy applies to orders placed within South Africa only.
Contact for Returns
For all return or refund enquiries, please contact us:
Email: info@tradesouthdistributors.co.za
Phone: +27 31 463 5129